Access to the library's e-resources

If access to e-resources does not work, it can depend on various factors. Here are the most common errors and suggested solutions. 

1.  You did not start from www.hh.se/library

Make sure to start from the library’s webpage www.hh.se/library. From there, you can search for e-resources via OneSearch, a database or a journal and log in via the login box with your student- or staff account. If you search for the database or the article via a search engine (such as Google) and follow that link, the access is unlikely to work.  

2. Your web browser is blocking the access

• Try another web browser.
• Clear your web browser's cache and cookies. You can find instructions by searching for "clear cache" + "Firefox"/"Chrome/"Safari" or similar in your search engine. 
• Try incognito mode/private browsing in your web browser to check if previously stored information is causing access issues. 
• Ensure your web browser is up to date, and install any available updates.

3. You logged in through “Your library account” in OneSearch

Clicking "Login" in OneSearch or "Your library account" from the library's homepage allows you to view your loans and reservations and make requests. This does not provide access to e-resources. For more information, see the page How does access to e-resources work? in this guide. 

4. You entered incorrect login credentials, or your HH-account is inactive

• Check the spelling of your username and password and make sure Caps Lock is turned off. Your username should not include student@hh.se or @hh.se.

• Click "Forgot password" via the login box (Ezproxy at Halmstad University) if you forgot your password. 

• If this does not work, please contact the university’s IT department at helpdesk@hh.se for assistance with your student- or staff account.

5.You can log in with your student- or staff account, but the link to the e-resource from the database does not work

If you click on the ”HH logo – Check local full text” in a database and get redirected to the e-resources page at the library (OneSearch), and see the message “log in to make a request”:

1. Start from www.hh.se/library and select the “Journals” entry on the homepage. Search for the name of the journal. Verify that the library has the journal and the specific year/volume/issue you are looking for.
2. If the e-resource is unavailable, you may request it via the library. See Interlibrary loans and purchase suggestions.

6. You have several Eduroam accounts and are connected to the wrong one

Make sure you are connected to Eduroam from Halmstad university and not Eduroam from another university.

If none of the above steps works, please contact the library at biblioteket@hh.se so that we can look into the problem. Please include answers to these questions: 

• Name of the e-resource:
• Are you off campus or on campus?:
• Do you have access to other e-resources?:
• Web browser:
• Type of device (PC/Mac):
• Error message: If possible, attach a screenshot showing the error message.